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Today, digital transformation surrounds us. It has radically changed the way we live and go about our daily tasks; from the way we catch a ride, watch movies, set our thermostat, connect with friends and...

Istanbul’s Grand Bazaar, which covers a huge area in the center city, was one of the first shopping malls ever built and it remains one of the greatest spectacles in the world, attracting up to 400,000...

The 700-year-old Grand Bazaar in Istanbul, one of the world’s first shopping malls, might seem to be — figuratively and literally — a different world than Burberry, the renowned  U.K....

I was part of a team that hosted a Customer Experience Innovation Workshop for a group of business executives from large corporations in Palo Alto. The workshop zeroed in on the practices and techniques...