Today, digital transformation surrounds us. It has radically changed the way we live and go about our daily tasks; from the way we catch a ride, watch movies, set our thermostat, connect with friends and even manage our fish tank. Digital business models are making our lives better, our economies more efficient and are keeping …
Here’s Why True Digital Transformation Is Hard To Achieve Read More »
Istanbul’s Grand Bazaar, which covers a huge area in the center city, was one of the first shopping malls ever built and it remains one of the greatest spectacles in the world, attracting up to 400,000 visitors each day. I spent a day at the Grand Bazaar and prowled through its labyrinthine vaults. I went …
Big Data At Work In The Grand Bazaar Of Istanbul Read More »
The 700-year-old Grand Bazaar in Istanbul, one of the world’s first shopping malls, might seem to be — figuratively and literally — a different world than Burberry, the renowned U.K. fashion house. After all, the Grand Bazaar goes back to the Ottoman Empire , while Burberry is a much-lauded leader in using technology innovation to engage with potential …
How Fashion Retailer Burberry Keeps Customers Coming Back For More Read More »
I was part of a team that hosted a Customer Experience Innovation Workshop for a group of business executives from large corporations in Palo Alto. The workshop zeroed in on the practices and techniques that monetize customer experience. Participants agreed that companies need to be as targeted—or even surgical—in their approach as possible. Otherwise, customer …
Turning Unprofitable Customers into Profitable Relationships Read More »
If you’ve ever felt like the world is too big, too confusing or just downright overwhelming to tackle on your own, then this blog post is for you. I know what it feels like when it seems like there are so many things in front of us that we can’t do anything about because they’re …
If you’ve ever felt like the world is too big, too confusing or just downright overwhelming to tackle on your own, then this blog post is for you. I know what it feels like when it seems like there are so many things in front of us that we can’t do anything about because they’re …
If you’ve ever felt like the world is too big, too confusing or just downright overwhelming to tackle on your own, then this blog post is for you. I know what it feels like when it seems like there are so many things in front of us that we can’t do anything about because they’re …
18 Easy Steps for Planning Your Next Trip Perfectly Read More »
If you’ve ever felt like the world is too big, too confusing or just downright overwhelming to tackle on your own, then this blog post is for you. I know what it feels like when it seems like there are so many things in front of us that we can’t do anything about because they’re …
What Does a Travel Guide Do? How to Become a Travel Guide Read More »
If you’ve ever felt like the world is too big, too confusing or just downright overwhelming to tackle on your own, then this blog post is for you. I know what it feels like when it seems like there are so many things in front of us that we can’t do anything about because they’re …
How to Travel Like a Local: 5 Best Tips For Amazing Trips Read More »